We supply generic versions of graphics drivers for general purposes. Computer manufacturers can change the features, incorporate customizations, or make other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you first check with your computer manufacturer and use the driver software provided. If the problem persists after installing the latest OEM driver, you can try installing a generic version for testing purposes: Note: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there. Are you using the latest graphics driver provided by your Original Equipment Manufacturer (OEM)? If you need to update your BIOS, we suggest that you contact your OEM since this procedure involves some risk that may damage your computer.Ģ. Make sure your BIOS, OS, and drivers are up to date. Having said that, please follow these recommendations to continue troubleshooting this issue.ġ. However, there is little we can do for you since Intel cannot guarantee that using adapters in your setup will work as expected. Now, we understand that you are trying to use an adapter between the laptop and a monitor that only has a VGA connector. The only recommendation we can provide in this scenario is that you can use other adapters, or a direct connection, HDMI* to HDMI*, with other monitors. If this configuration, HDMI* to HDMI*, works with other monitors, then the problem is most likely related to the adapter, which may or may not be supported by your computer. Please allow me to clarify what I wrote before.īased on your response, "a straight HDMI* connection does work on this computer", we understand that you tested your laptop with other monitors using an HDMI* to HDMI* connection (No adapters).
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March 2023
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